Help Center

You can track your order here:
https://www.timelessmatter.net/apps/trackorder

Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

There could be many reasons why your order has not been shipped, but the most common ones are due to huge volume of orders for high demand products.

We have a processing time of 1-3 days depending on order volume, that means it can take us from 1 to 3 days to ship your package(s).

Additionally, your package may already have been shipped, but the shipping carrier may have not updated the tracking numbers just yet, you will receive an email update as soon as the tracking numbers are sent out by the shipping company

Also Sometimes there could be payments reviews, since the nature of the transactions being international, PayPal could place a review for the transaction and the payment will be on hold for 1-5 days.

Please read the section above this one as it could count why your order have not arrived yet.

However, Since we're not a shipping company, we have limited information on packages, one of these information is your tracking number and tracking page.

You can track your package directly here:
https://www.timelessmatter.net/apps/trackorder

You will find all the necessary information regarding the package and it's current location.

Tracking updates come directly from the shipping carrier, it could be due to season peak, delayed updates, however if you see that your package did not move for 5 days then please contact us on the contact form at bottom of this page.

We offer 2 types of shipping methods currently:

International 9-18 days: $4.95

We ship to most areas around the world although we may not be able to ship to a select few (Including Hawaii) due to logistical reasons.

International: It can be delivered between 9-18 days (Average delivery is 12 days)