Free Shipping On Orders Above $60 Use Code "FREESHIPPING" AT CHECKOUT
Free Shipping On Orders Above $60 Use Code "FREESHIPPING" AT CHECKOUT

FAQ

FAQ

How long is delivery?

Orders are instantly sent to our shipping partner and processed ready for packing as soon as possible. Delivery usually takes around 7-25 days from dispatch, but can take up to 45 business days to arrive depending on your location. Please be patient with international orders as they will take longer to get to you. We really appreciate your patience with these longer delivery times and hope you love your product when it arrives. Please contact us only if your order has not arrived within 45 days. 

 

What is your order process?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address . A shipping confirmation email should follow after 1 - 5 business days (please check your spam folder & add us to your contact list to receive future correspondence about your order). Email the customer service team if further assistance is required at any point.

 

How can I track my order?

Not all orders have a tracking number. If your order has a tracking number click the link in your confirmation email and go to your order status page. If your order has a tracking code it will be listed on this page. 

 

Is my order secure?

Absolutely - we understand how important it is to be safe on the web. Thats why we use bank level end-to-end SSL encryption to safely send your order details. Your card details are never stored and your details remain confidential. 

 

I ordered more than one item but only received one?

Sometimes we ship different items separately so that we can get to them to you as fast as possible (depending on we receive new stock). For orders with multiple items - please expect them to be delivered in separate packages. 

 

How can I cancel my order?

You can cancel your order only if we have not yet dispatched or processed your order. Just send us an email with your order number and let us know. Our refund is instant but your bank usually takes 3-5 days to credit the amount back into your account.  

 

What is your returns policy?

Please click here to view our returns policy.